Shipping policy

DELIVERY POLICY (PAPADEN / PAPADEN LTD)

Last updated: 15 July 2026

This policy explains how we deliver Digital Content and physical Goods, what "delivered" means, and what to do if delivery is late or fails.

1. What we sell and how we deliver

We supply Digital Content (personalised poster files, such as high-resolution PDF or PNG) and Goods (printed posters and framed prints). The delivery method depends on the format you select at checkout.

2. Digital delivery (Digital Content)

2.1 Turnaround

We aim to deliver Digital Content within 1 business day (approximately 24 hours) after all of the following: payment is confirmed; we have received all required personalisation details (and your photo, where applicable); and you have approved your proof.

We send your proof within 24 hours of receiving your details. Every personalised order gets a proof — you do not need to ask for one, and nothing is finalised until you approve it. If you delay sending the required details, delivery is delayed accordingly.

2.2 What counts as "delivered"

Digital Content is delivered by electronic means — for example an email with a download link, and/or access in your customer account. Digital delivery is treated as complete when we send the file or link to the email address on the order, and/or make the file available in your account.

2.3 Your responsibilities

You are responsible for providing a valid email address, checking spam and junk folders, ensuring your mailbox can receive links and attachments, and downloading and saving your file after delivery.

3. Physical delivery (Goods)

3.1 Dispatch time

For personalised prints and frames, we typically dispatch within 1–2 working days after we receive all required personalisation details and your proof approval, unless the product page states otherwise.

3.2 Delivery times

Estimated delivery times and shipping options are shown at checkout. These are estimates, not guarantees.

3.3 Completion of delivery and risk

Delivery is complete when the Goods come into your physical possession, or that of a person you nominate. Risk remains with us until that point, subject to statutory exceptions.

3.4 If delivery is late

Unless we agree otherwise, Goods will be delivered without undue delay and within 30 days. If your delivery is materially late, contact info@papaden.com so we can investigate and provide the appropriate remedy.

4. Addresses, failed delivery and returned parcels

You must provide a complete, accurate delivery address for Goods. If a parcel is returned to us because of an address error, refusal, or a failure to collect, additional charges may apply to re-ship. See our Cancellations, Returns and Refunds Policy.

5. International delivery, customs and import taxes

For deliveries outside the UK, you are responsible for any import VAT, customs duties and clearance fees charged by the destination country. Customs processing may delay delivery. If you are unsure about import charges, please check with your local customs authority before ordering.

PAPADEN LTD · Company number 15673833 · 21 West View, Wesham, Preston, England, PR4 3DA · info@papaden.com