DELIVERY POLICY

Delivery Policy

This policy explains how we deliver Digital Content and physical Goods, what “delivered” means, and what to do if delivery is late or fails.

Digital and Physical Formats

1. What we sell and how we deliver

We supply:

  • Digital Content (personalised poster files, such as high-resolution PDF/PNG), and
  • Goods (printed posters and framed prints).

Delivery method depends on the format selected at checkout.

Digital Content

2. Digital delivery (Digital Content)

2.1 Turnaround time

We aim to deliver Digital Content within 1 business day (approximately 24 hours) after:

  • Payment is confirmed, and
  • We receive all required personalisation details (and photo, if applicable), and
  • If you requested a proof, once you approve the proof.

If you delay sending required details, delivery will be delayed accordingly.

2.2 Delivery method and what counts as “delivered”

Digital Content is delivered by electronic means (for example email with download link and/or access in your customer account).

Digital delivery is treated as completed when we send the file/link to the email address on the order and/or make the file available in your account.

2.3 Customer responsibilities

You are responsible for:

  • Providing a valid email address
  • Checking spam/junk folders
  • Ensuring your mailbox can receive attachments/links
  • Downloading and saving your file after delivery
Goods

3. Physical delivery (Goods)

3.1 Dispatch time

For personalised prints/frames, we typically dispatch within 1–2 working days after receiving all required personalisation details and (if requested) proof approval, unless the product page states otherwise.

3.2 Delivery times

Estimated delivery times and shipping options are shown at checkout. These are estimates, not guarantees.

3.3 Completion of delivery and risk

Delivery is completed when the Goods come into your physical possession (or a person you nominate). Risk remains with us until then (subject to statutory exceptions).

3.4 If delivery is late

Unless otherwise agreed, Goods must be delivered without undue delay and within 30 days. If your delivery is materially late, contact us so we can investigate and provide the appropriate remedy.

4. Addresses, failed delivery and returned parcels

  • You must provide a complete, accurate delivery address for Goods.
  • If a parcel is returned due to an address error, refusal, or failure to collect, additional charges may apply to re-ship (see our Refunds and Cancellation Policy).
International deliveries

5. International delivery, customs and import taxes

For deliveries outside the UK:

  • You are responsible for any import VAT, customs duties, and clearance fees charged by the destination country.
  • Customs processing may delay delivery.

If you are unsure about import charges, please check with your local customs authority before ordering.